Originally Published 6.19.2019

PASAY CITY, Philippines - Six Sigma PH's Rex Tuozo "The Six Sigma Guy", facilitated a Service Blueprint (2.0) Workshop at a concurrent session of Civil Service Commission's 2019 Public Sector HR Symposium last July 25, 2019, at the PICC Pasay City. The interactive hands-on workshop equipped participants, including CSC Top Leaders, with a working knowledge of creating a Service Blueprint (2.0), which could help civil servants design and deliver a more seamless process for a better customer experience.

Service Blueprints (2.0) are treasure maps that help businesses discover weaknesses / poor customer experience, identify opportunities for optimization, and bridge cross-functional departments, functions, roles, and responsibilities.

The Symposium was attended by more than 2,500 delegates (Executives, Managers, and HR Practitioners) of National Government Agencies, Local Government Units, State Universities, and Colleges, Government-Owned and Controlled Corporations, Government Financial, Institutions, Private Sector, and ASEAN delegates.

The HR Symposium serves as a venue to discuss new trends and share best practices on Human Resource and Organization Development, recognizing the importance of human resource development in building public institutions founded on good governance and in bringing change, transitions, and transformations. It is attended by human resource management practitioners and leaders from government agencies nationwide as well as delegates from Civil Service ASEAN member states.

Service Blueprints (2.0) help organizations see the big picture of how a service is implemented by the company and used by the customers. They pinpoint dependencies between employee-facing and customer-facing processes in the same visualization and are instrumental in identifying pain points, optimizing complex interactions, and ultimately saving money for the organization and improving the experience for its customers.

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