Personiv’s Ops Head Reduces Optimization Processing Time by More than Half - Gets Green Belt Certified
Originally Published 3.7.2017
MAKATI CITY, Philippines - On January 23, 2017, Personiv Operations Head, Darwin Dogayo, received his Lean Six Sigma Green Belt certification together with the whole Personiv management committee, after reducing the processing time of the New Optimization task under a digital presence back office account from 1.57 units per hour to 0.61 UPS. This leads to a decent amount of cost savings of at least P 450,000.00 per year.
“The improvements brought about by the Lean Six Sigma project solidified the trust and confidence of the client in Personiv as a partner.”
To get in-depth details, and tips, and know more about how Darwin was able to halve the processing time, keep scrolling down and read the rest of the article for our one-on-one interview with Mr. Dogayo himself.
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Q. What prompted you to take the Lean Six Sigma Workshop?
A. This was part of a company initiative led by our very own CEO, David Lesniak, as the primary sponsor. The goal is to equip all Personiv leaders with the best tools and knowledge to be effective in providing the best service to our offshore clients. This is in line with Personiv’s branding of People Powered Outsourcing.
Q. What Prompted you to start your project?
A. We launched our pilot back office program late 4th quarter of 2015. This account was transitioned to Personiv and we needed to match the productivity benchmark set by the previous vendor. In addition, volumes were also picking up during the start of 2016 and we are incurring backlog and overtime expenses. We needed to improve the processing time to address the situation.
Q. What was your project about?
A. The project is about reducing the processing time of the New Optimization task under a digital presence back office account from 1.57 units per hour to 0.66 hours or less by the end of August 2016.
Q. What was it like for you, starting up and executing your own project?
A. At first, it felt like an enormous challenge because of the huge percentage of processing time improvement required. The Lean Six Sigma concept also seems to be too complicated to execute for a first-time practitioner. It was overwhelming starting up and executing my own project.
Q. What were the results of your project?
A. The processing time for New Optimization improved to 0.61 units per hour from 1.57 UPH and this is equivalent to a cost savings of at least $9,500 worth of overtime cost for the customer.
Q. What was the impact of your project on your company?
A. The improvements brought about by the Lean Six Sigma project solidified the trust and confidence of the client in Personiv as a partner. This also saved our company an estimated manpower cost of at least P450,000 per year.
Q. What was the impact of being a certified Lean Six Sigma Black Belt on you as an individual?
A. Being Lean Six Sigma Green Belt certified provided me with practical knowledge and tools to address issues in operations. It is also one of the best morale boosters personally which makes you feel that no problem is too big or complicated to be resolved.
"That's one reason why companies give high value to Certified Lean Six Sigma individuals. One does not just attend a program and receive his certification but has to successfully apply and show proper use of tools and methodology with actual work processes. One has to earn his Lean Six Sigma certification,"- Rex Tuozo, “The Six Sigma Guy”
Q. What would be your message to those who are currently taking/planning to take the Green Belt Program or those who are currently conducting their own projects?
A. Don’t be afraid of the task at hand because the Lean Six Sigma process will only lead you to success! Part of the process is also empowering your entire team to utilize their talents to your advantage. Teamwork is key and your team members are if not the most important stakeholders.
Q. If there’s anything else that you’d like to share about your experience, what would it be?
A. The Lean Six Sigma program that we had was simplified and made practical for everyone in our management team. This is important because not all of us have a strong statistical and analytical background especially myself coming from the creative field.
To be certified in Lean Six Sigma, one has to complete an actual Lean Six Sigma project and apply process improvement tools, methodology, and techniques learned in class. "That's one reason why companies give high value to Certified Lean Six Sigma individuals. One does not just attend a program and receive his certification but has to successfully apply and show proper use of tools and methodology with actual work processes. One has to earn his Lean Six Sigma certification," Tuozo said. "If you attend our Lean Six Sigma programs, unlike other training providers, you get continuous support after the program, for no additional cost. You'll be assigned a Black Belt to help you complete your project," Tuozo added.
"If you attend our Lean Six Sigma programs, unlike other training providers, you get continuous support after the program, for no additional cost. You'll be assigned a Black Belt to help you complete your project," –Rex Tuozo, “The Six Sigma Guy”
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