Originally Published 1.24.2017

MUNTINLUPA CITY, Philippines - Personiv, a global business process (BPO) outsourcing provider to many leading brands, has recently made a name for itself in the history of Lean Six Sigma in the Philippines. Officially, on January 23, 2017, everyone in Personiv’s Management Committee was certified and became one of the few companies to reach a certification rate of 100% for an in-house Lean Six Sigma Green Belt Program.

“We became more bonded because you can really see other leaders who have completed their projects reaching out to those who are in need…” – Paulo Cheung, VP Operations, Personiv Philippines

​It is without a doubt that the Service industry, particularly those within IT, BPO, and Shared Services, continually grows each day, and as the Industry grows, the competition between each provider tightens without prior notice. Hence, the company, together with its employees must then continually hone its processes and skills for the company’s continuity.

According to Rex Tuozo “The Six Sigma Guy”, there are three critical elements that companies must possess if they will undergo Lean Six Sigma: First, The Leadership, about how one leads the program and make sure that everyone does not just attend the program but properly use what each has learned; The Culture, Wherein both the leaders and the people are open for change, are willing to change, and willing to share their insights on how to improve processes; And lastly, to make Lean Six Sigma as simple and practical as possible to make if effective. If we are able to translate something complicated into something that is practical and everyone can digest, then the final output will be a culture of change and innovation.

“...and that’s also the reason why we completed a hundred percent because we don’t have any ulterior motives or any selfish reasons not to help other people” – Paolo Cheung

Paolo Cheung, VP of Operations, even mentioned that their mantra was “We’re all in this together, and we will complete it together” which when combined with the three elements, proves that the company that trains together, stays, and lifts each other; makes history together

Further on, Mr. Cheung also mentioned that the Lean Six Sigma tools and methodologies will be able to greatly help their company as they prepare and pursue their ISO9001 certification. Truly, Personiv is working hard to improve its processes and its employees' skills, and the people in the venue, including our team, were looking forward to seeing more results of this continuous evolution that they are undergoing.

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