Japanโs Omotenashi #1: The Art of Delivery Amazing Customer Experience
Rex Jayson
๐ข๐บ๐ผ๐๐ฒ๐ป๐ฎ๐๐ต๐ถ #1: You Win Customers One at a Time and Lose Them a Hundred Thousands at a Time
In today's digital age, a single dissatisfied customer can quickly spread their negative experience to their entire email list, Facebook friends, blog readers, and Twitter followers, warning them against doing business with you.
Every interaction a customer has with your business, whether in person, over the phone, or on your website, is crucial. It's a defining moment where your reputation is at stake, poised to improve or deteriorate.
Remember, customers who are treated well become your most effective marketers. .... ๐ช๐ต๐ฎ๐ ๐ถ๐ ๐ข๐บ๐ผ๐๐ฒ๐ป๐ฎ๐๐ต๐ถ? โ Omotenashi originated from the tea ceremony, which is the Japanese way of providing guests with the best possible service and experience. โ Omotenashi is not just about being polite or courteous but about anticipating the needs and preferences of the customers, exceeding their expectations, and creating a memorable and emotional connection with them.