Originally Published 8.18.2013

MANILA, Philippines - The Lean Six Sigma revolution in the Philippines has started. Two of the biggest hospitals in the Philippines are now using Lean Six Sigma as their quality improvement initiative. Makati Medical Center and St. Luke's Hospital are now reaping the benefits of the Lean Six Sigma culture by embedding the Lean Six Sigma discipline, tools, and methodologies in their laboratory, hospital, and even its medical operations.

"In the 4th Lean Six Sigma and Process Improvement Conference, Dr. Alejandro Dizon, VP and Chief Quality Officer of St. Luke's Medical Center joined us and presented their success stories on their journey towards the Lean Six Sigma culture. He talked about their deployment strategy where Senior Medical Support officers were trained in Lean Six Sigma to reduce process delays, defects, and variations," said Rex Tuozo, Lean Six Sigma Master Black Belt of Lean Six Sigma Philippines, and host-moderator of the 4th Lean Six Sigma and Process Improvement Conference.

"If in business, delays and defects are a big no-no, how much more in medical operations where people's lives are at stake?" Tuozo added.

For these doctors and medical professionals who are dedicated and truly care about each patient, getting a Lean Six Sigma score, or 3.4 deaths (defects) per million patients (opportunities), is still not enough.

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