Lani On Uprooting The Biggest Pain Point Of Shopee Philippines

Originally Published 6.26.2021

Melanie Mojica, now a Supply Chain Technical Analysis Manager from Universal Robina Corporation used to clean up such a persistent mess in Shopee Philippines as their former Operational Excellence Lead.
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Believe it or not, the biggest companies in the Philippines still suffer from recurring problems. Best believe a tad of inspiration from colleagues can solve this kind of issue. This is one of the reasons that sparked Lani’s idea of going through a Lean Six Sigma journey.
 
What prompted you to take the Lean Six Sigma Workshop?
“I wanted to enhance my skills and make sure that I am equipped with the right tools, especially in the nature of my work,” Melanie said.
 
What prompted you to start your project?
She answered, “My project is one of the biggest pain points in my previous company.”
 
What was your project about?
Melanie stated, “Reduction of Return SLA - returning of parcels to sellers.”
 
What were the results of your project?
“The project shows a considerable impact in the process and cost.” She added, “We were able to hit our target SLA and at the same time, minimized the cost incurred from this SLA reduction.”

What was it like for you, starting up and executing your own project?
Melanie confessed, “It was exciting and very challenging.”
 
Among the Action Items that were done, what were the key elements that led to the success of your project?
“The support of the sponsor/s and cooperation of the entire project team.” She mentioned, “Everyone is more than willing to help and exert extra effort to ensure that we will be able to achieve our goal.”
 
What was the impact of your project on your company?
Melanie revealed, “It decreased customer contact since we’re able to fulfill our targeted SLA of returning the parcels to the sellers. it also decreased claims amount by 1.7M after implementation of the project.”
 
What was the impact of being a certified Lean Six Sigma Green Belt on you as an individual and as a professional?
“First of all, it added confidence and I’m inspired to share what I know with my colleagues, which I know will be helpful for them as well.” She shared, “And I received more offers from other employers with a more competitive salary.”
 
What would be your message to those who are currently taking the Green Belt Program and those who are currently conducting their own projects?
“Be open to ideas.” Melanie quoted. “Delegate tasks and always communicate. Involve the right people and ensure that everyone is aligned with the goal.” She emphasized, “Look for mentors inside or outside the organization to guide you and challenge your current ideas. This is exactly what I did.”

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