Innovation VS Process Improvement
Originally Published 9.14.2013
You may argue that innovation, breakthrough ideas, and invention have more impact on improvement than process does. But a higher level view makes it clear that moving a big idea from the brain that created it into your operations requires not just one well-designed process, but many well-designed interconnected cross-functional processes, to deliver a profitable outcome for your company.
Marketing has a process. Operations have a process. Research and Development has a process. Logistics has a process. Finance has a process. And inside these processes are many sub-processes. It's often down in the layers of the sub-processes where you discover defects, delays, and variations.
In theory, improve the processes, improve the results.
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