Six Sigma PH

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How to Instantly Improve the Quality of Your Products & Services?

Originally Published 10.23.2013

There's this simple but often "intentionally" disregarded way to instantly increase the quality of your product or service: Don't Cut Corners.

We have been told of this over and over again by our parents and grade school teachers but we seem not to get it right: do not cheat.

If you promise something either a specification or feature of a product or service, deliver it to your customer, can be more, but nothing less. 

It is very hard to live two lives- one a loving parent and God-fearing Christian during weekends, and another, a corrupt, opportunistic, and crooked businessman, executive, manager, and employee during weekdays.

Cutting corners might gain you change as a businessman; might gain you extra bonus as an executive; might gain you a promotion as a manager; and might gain you the opportunity not to render overtime as an employee, but is it worth the trust and loyalty of your customers? Is it worth your reputation and honor?

The answer plain is simple: it's not worth it.

Unless of course, if you are a Filipino politician.

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