How a Green Belt Candidate Won an Award from Cisco through Customer Experience Blueprint™
Just a few weeks after the new year, one of Six Sigma PH's Lean Six Sigma Green Belt candidates and Customer Experience Blueprint™ Facilitators, Michelle Chan was very pleased to share that her department won the Customer Experience (CX) Partner of the Year award from Cisco Systems, Inc. She was a part of the Lean Six Sigma Green Belt Certification Program (Wave 62) and got certified from the Customer Experience Blueprint™ Certification Program (Wave 3) last December 2022.
Michelle quoted, "Sharing with you a recent achievement of the Business Unit/Group that I head. We won the CX partner of the year for commercial and enterprise. It was really valuable learning that I got from the CX Blueprint Program and I plan to integrate further what I learned for our business planning this year!
I found great coaches in Six Sigma PH. This year, I have many exciting projects for CX and process improvement. Of course, I will submit my Lean Six Sigma Green Belt project for certification as well. The project is in progress and being monitored already."
She added, "During the announcement, it said that it was about our tireless innovation to provide customers with powerful tools in creating engaging experiences with customers for both enterprise and commercial. It is also CX tech industry's highest award and honor given by Cisco. At Trends, we were also the first one to receive that kind of award out of its 30 years in the industry. We were able to achieve it under my leadership in innovation. Our growth under CX alone is the highest that's why we won the award."
Please see the following citation directly from Cisco: "Partners are integral in delivering the Cisco Customer experience vision which is why we have designed our entire CX portfolio with partners in mind. Organizations are under pressure to derive faster value from technology investments to pivot quickly to seize opportunities, thrive despite obstacles, and innovate faster with less. Yet, they lack the time, resources, and talent to successfully transform while maintaining IT performance. Our partners leverage Cisco CX to provide the services expertise to help our customers quickly transform and speed up time to value with less risk, to drive customer outcomes faster across every step of their technology journey.
This year's CX partner for Commercial and Enterprise has achieved 163% of their target. They have sold Cisco Services to build a unique customer engagement strategy and leveraged it to help deliver services, increase margins, and build recurring revenue."
When we asked Michelle about what's coming in 2023, she answered, "Last year, Trends only got four (4) awards. This year, we received eight (8) awards and two (2) of those awards are from my group 1 of which is under CX. So definitely, that's the goal. To have more awards this year." She will also become a part of the Lean Six Sigma Black Belt Certification Program (Wave 10) so what Michelle will bring to the table will surely be something to look out for.
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