DLS-CSB Professor Reduces Enrollment Waiting Time by 70%, Earns Lean Six Sigma Green Belt Certification
Originally Posted 1.17.2017
MAKATI CITY, Philippines- November 25, 2016, Last day of Six Sigma PH’s MEGA Green Belt class, Veronica Gamboa, gained her Lean Six Sigma Green Belt certification after helping De La Salle – College of Saint Benilde decrease the processing time of their manual academic advising process of three programs in Benilde – Saving a lot of precious hours for both students and Academic Advisers.
"Always have an end in mind. One step at a time." - Veronica, CSSGB
Veronica originally aimed only to cut the processing time by half. However, eventually, she revealed in her testimonial that her project yielded even greater results. Of course, she also mentioned the struggles that she faced on her way to the Green Belt title and how she was able to overcome them all.
The graduating class was fortunate enough to bring home a handful of things that can be helpful once they start conducting their own projects. Of course, such things should be shared with everyone! So, further, this article is our one-on-one interview with Veronica. Go ahead, gather some tips, and Be Inspired!
Q. What prompted you to take the Lean Six Sigma Workshop?
A. This is part of our professional development program in the College with the intention to impart this knowledge to the students.
Q. What Prompted you to start your project?
A. There was a need to improve the processing time in the manual academic advising because of the long lines in our office and our students waiting for a long time.
Q. What was your project about?
A. My project is the manual academic advising process of three (3) programs in Benilde. The goal was to improve the processing time from 5 minutes to 2.5 minutes.
Q. What was it like for you, starting up and executing your own project?
A. The data gathering was quite hard because I had to conduct surveys to determine what process I could focus on. Having an end in mind is what is important.
Q. What were the results of your project?
Due to the brainstorming with the academic advisers and changes in the process, the processing time improved from 5 minutes to 1.5 minutes.
Q. What was the impact of your project on your company?
A. The impact of the project is that the students would not have to wait in line for so long and the academic advisers can accommodate more students.
"That's one reason why companies give high value to Certified Lean Six Sigma individuals. One does not just attend a program and receive his certification but has to successfully apply and show proper use of tools and methodology with actual work processes. One has to earn his Lean Six Sigma certification,"- Rex Tuozo, “The Six Sigma Guy”
Q. What was the impact of being a certified Lean Six Sigma Black Belt on you as an individual?
A. The biggest impact of the certification is that I am more equipped to teach the concepts and applications to my students.
Q. What would be your message to those who are currently taking/planning to take the Green Belt Program or those who are currently conducting their own projects?
A. Always have an end in mind. One step at a time.
"If you attend our Lean Six Sigma programs, unlike other training providers, you get continuous support after the program, for no additional cost. You'll be assigned a Black Belt to help you complete your project," –Rex Tuozo, “The Six Sigma Guy”
To be certified in Lean Six Sigma, one has to complete an actual Lean Six Sigma project and apply process improvement tools, methodology, and techniques learned in class. "That's one reason why companies give high value to Certified Lean Six Sigma individuals. One does not just attend a program and receive his certification but has to successfully apply and show proper use of tools and methodology with actual work processes. One has to earn his Lean Six Sigma certification," Tuozo said. "If you attend our Lean Six Sigma programs, unlike other training providers, you get continuous support after the program, for no additional cost. You'll be assigned a Black Belt to help you complete your project," Tuozo added.
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