De La Salle Lipa holds a Customer Experience Blueprint Webinar with The Six Sigma Guy
Heads up, everyone! We finally reveal our outstanding guest speakers for the service blueprint webinar.
Here is one of our guest speakers for our service blueprint webinar. He is no other than, Engr. Rex Jayson is known as the "Six Sigma Guy".
Who is HE?
- He is a Certified Lean Six Sigma Master Black Belt
- A Certified Design Sprint Facilitator
- A Certified PROSCI Change Management Practitioner
- A Certified Industrial Engineer
- Has knowledge and expertise in the development of service blueprint
The Six Sigma Guy launches version 2 of the Customer Experience Blueprint online
Learn how to create an experience that is useful and desirable to Your customer, while efficient and effective to Your company. You'll also:
1. Learn how and when to facilitate a Customer Experience Blueprint™ mapping session.
2. Learn how to pinpoint where things could be improved or where things are going wrong.
3. Learn how to know who’s the real face of the company to the customer.
4. Learn how to know when the service starts and stops according to the customer.
5. Learn how to intervene at the right moment in the service process.
6. Learn how to differentiate your services from competitors.